Privacy Policy

Our Commitment to Your Privacy

At RiseTrack Bellflower Concrete, we take your privacy seriously. This policy explains what information we collect from you, how we use it, and how we protect it. We only collect what we need to serve you better and never sell your personal information to anyone.

If you have questions about this policy or how we handle your information, call us at (562) 353-1897 and we will be happy to explain.

Information We Collect

When you contact us for a quote or hire us for a project, we collect basic information to serve you properly. This includes:

• Your name and contact information (phone number, email address, mailing address)
• Property address where work will be performed
• Project details and preferences
• Payment information when you hire us
• Photos of your property related to the project

We also collect basic website usage information when you visit our site, such as your IP address, browser type, and pages you view. This helps us improve our website and understand how visitors use it.

How We Use Your Information

We use the information you provide to deliver the concrete services you requested. Specifically, we use your information to:

• Provide accurate quotes for your project
• Schedule and complete your concrete work
• Communicate with you about your project
• Process payments and maintain records
• Obtain necessary permits and inspections
• Send you project updates and appointment reminders
• Follow up on completed work and customer satisfaction

We may also use your contact information to send occasional updates about our services or special offers. You can opt out of these communications at any time by calling us or clicking the unsubscribe link in our emails.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. Period. We only share your information when necessary to complete your project or comply with the law.

We may share limited information with:

• Material suppliers and subcontractors working on your project
• City or county offices for permit applications and inspections
• Our insurance company if a claim or issue arises
• Payment processors to handle your transactions securely
• Legal authorities if required by law or to protect our rights

These parties are only given the information they need to perform their specific role and are required to keep your information confidential.

Data Security

We protect your personal information using industry-standard security measures. This includes secure storage of physical records, password-protected digital files, and encrypted transmission of sensitive data like payment information.

While we take reasonable steps to protect your information, no security system is perfect. We cannot guarantee absolute security, but we do our best to keep your data safe from unauthorized access, loss, or misuse.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

You can disable cookies in your browser settings, but this may affect some website functionality. We do not use cookies to track you across other websites or collect sensitive personal information.

Third-Party Services

Our website may contain links to third-party services like Google Maps or social media platforms. We are not responsible for the privacy practices of these external sites. When you click on a third-party link, you leave our website and should review that site's privacy policy.

We may also use third-party services for website analytics, email communication, and payment processing. These services have their own privacy policies and data handling practices.

Data Retention

We keep your information for as long as necessary to fulfill the purposes outlined in this policy. For active and recent customers, we maintain records to support warranty claims, tax reporting, and legal requirements.

After a reasonable period, we securely delete or anonymize personal information that is no longer needed. However, we may retain certain records longer if required by law or for legitimate business purposes like resolving disputes.

Your Rights and Choices

You have several rights regarding your personal information:

• You can request to see what information we have about you
• You can ask us to correct inaccurate information
• You can request deletion of your information, subject to legal and business requirements
• You can opt out of marketing communications at any time
• You can object to certain uses of your information

To exercise any of these rights, contact us at (562) 353-1897 or hello@bellflowerconcrete.com. We will respond to your request within a reasonable timeframe.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to request information about the categories and specific pieces of personal information we have collected about you.

You also have the right to request deletion of your personal information and to opt out of any sale of your information. As stated earlier, we do not sell your personal information to anyone.

Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately and we will delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy on our website with a new "last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this privacy policy or how we handle your information, we want to hear from you. Contact us: